Archive help

Help center

Practical help for broken links, missing shows, metadata fixes, ratings, and the browser quirks that can interrupt discovery.

  • Broken links and corrections
  • Missing shows and collections
  • Ratings, trust, and browser behavior

Report a broken link

Use this when a listen link or official link on a show page points to the wrong place.

Open form

Submit a missing show

If a show is not in the archive at all, send it in with the title, creator, and any official links you have.

Submit show

Send a correction

Use corrections for factual updates like status, credits, episode counts, creator names, or official links.

Fix metadata

Browse collections

Use curated routes when you remember the mood, format, or vibe more clearly than the exact title.

Open collections
Fix it fast

Common issues and what to do next

The quick routes above handle the most common requests. These cards explain what to do when the problem needs a little more context.

A link on a show page is broken

Start with the show page first, then send the broken destination and the correct one if the archive route is wrong.

  • Try another listen link or the official site link on that show page first.
  • If the archive link is wrong, send a correction with the bad URL and the right destination.
  • If Spotify, Apple Podcasts, or another platform itself is down, use that platform’s support.

A show is missing from the archive

Search is broader than title-only matching, but if the show is not here at all, the fastest fix is a new-show submission.

  • Try the exact title, then creator, then a broad tag or tonal phrase.
  • Browse collections if you remember the vibe, format, or runtime better than the title.
  • If it is still missing, submit it instead of waiting for it to appear on its own.

Search or filters returned nothing

Most dead ends come from stacking narrow filters when a broader route or collection would work better.

  • Remove filters one at a time until results reappear.
  • Switch from exact genre labels to broader tags, tones, or completion status.
  • Use collections when you want a listening path rather than a strict filter set.

A show page has factual info wrong

Corrections are for objective metadata, even when the archive review or ratings stay exactly the same.

  • Use the correction path for links, creators, status, credits, episode counts, and similar fields.
  • Add a source when you can so the archive can verify the change faster.
  • Use creator verification only if you are the official source or representative.

My rating did not appear

Community ratings are anonymous, but they still depend on browser storage so one device keeps one active vote per show.

  • Make sure the browser is not blocking the archive’s rating cookie.
  • Try the rating again from the same device if you meant to update or replace an earlier vote.
  • Read the cookies page if you want the exact storage behavior behind Community Rating.

Ask the Archivist or chat history looks wrong

Recent chat memory only lasts for the current browser session, so it can disappear when the session ends or site data is cleared.

  • Refreshing the page usually keeps the current session conversation.
  • Closing the session or clearing site data removes that local memory.
  • Check the privacy and cookies pages if you want the exact browser-storage behavior.
Use the archive better

Better discovery, with less guesswork

The archive works best when you move through it by fit, not just by title memory.

Search beyond title

Try creator names, tonal phrases, status labels, and a few broad tags when the title is fuzzy or partly remembered.

Use collections as routes

Collections are listening paths based on mood, tone, or use case, not generic folders. They are often the fastest way to recover momentum.

Show pages carry depth

When a card gets you close, open the show page for the full description, similar shows, runtime context, official links, and corrections.

Ask the Archivist for route help

The chat works best when you know what you want but not where it lives. Ask about a show, a rating meaning, or the right correction path.

Trust guide

Ratings and trust signals mean different things on purpose

The archive separates editorial judgment, listener response, and factual verification so one signal does not pretend to be all of them.

Archive Rating

The archive’s editorial view of storytelling, sound, originality, production, and staying power.

Community Rating

Anonymous listener response that reflects enjoyment and recommendation fit without replacing editorial judgment.

Creator Verified

Factual metadata confirmation from a creator or official representative. It is not endorsement, paid placement, or approval of ratings.

Archive Rating and Community Rating stay separate, and Creator Verified only confirms facts. Support, relationships, or creator verification do not change ratings or collection placement.

Common questions

FAQ

Short answers for the questions listeners ask most often while using the archive.

Browser behavior

What the site remembers in your browser

The archive keeps the browser footprint small and documents the live behavior directly instead of hiding it behind vague policy language.

  • Ask the Archivist keeps recent conversation history only for the current browser session.
  • Community Rating uses an anonymous browser token plus a linked local profile id so one device can manage one active vote per show.
  • If you clear site data or block the archive’s cookie, ratings or chat continuity may stop working as expected.
  • Spotify, Apple Podcasts, and other platform playback or account problems are outside the archive’s control.
Right route

Need the right next step?

Use the archive route that matches the problem: corrections for factual issues, collections for discovery, and separate support pages for storage or platform limits.